Returns and Warranty Policy

All the product’s supplied through Repco Trading CC use well-established supplier chains. All warranties are supplied by Repco Trading CC. The warranty is subject to our standard terms and conditions. Should a fault arise with any item, the item must be returned to Repco Trading CC.

Refunds/Returns
Should the user, for any reason, wish to cancel their purchase and we agree thereto they will be liable for a handling fee. Users must advise Repco Trading CC in writing of their cancellation and any such cancellation must be signed by the person who made the original purchase. Repco Trading CC shall only accept returns within 7 days of receipt of delivery, provided the product is in its mint and original packaging and in the same condition as when received. If the goods and packaging are not in mint condition, they will be returned to the customer at the customer’s expense.

Defective items may only be returned for refund or replacement subject to the following restrictions:

  1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  2. All custom/special orders may not be cancelled, and can only be returned for repair.
  3. All non-product related fees (shipping, transaction and insurance) are not refundable.
  4. If unopened goods are returned within 7 days, you will receive a refund excluding transport costs.

In terms of special offers, should Repco Trading CC supply the wrong product or if the product is in any way faulty or damaged, Repco Trading CC will exchange it for the correct one. However, if the product is no longer being offered at the discounted rate, it will not be replaced, and Repco Trading CC will refund the buyer’s purchase price including delivery costs.

All guarantees are immediately null and void should any equipment be tampered with or should the seals on equipment be broken by anyone other than the manufacturers’ representative or should the goods be operated outside the Manufacturer’s specifications.

Under no circumstances will Repco Trading CC be liable for any damage arising from any misuse or abuse of goods or circumstances beyod our control I.E. Power Surges & Electricity Spikes

Faulty products are to be returned to Repco Trading CC in order to examine and record the item before continuing with the warranty process. Should you be located outside of Johannesburg, Repco Trading CC can offer a collection of the goods with our courier at a nominal fee.

Should the faulty product be replaced by the manufacturer or supplier, the customer shall then be provided with the replacement, alternatively, all warranty repair work shall be carried out by the respective manufacturers, suppliers and/or their authorized repair centres. Faulty products are to be returned to Repco Trading CC in order to record the item before continuing with the warranty process. All goods are guaranteed against faulty materials and workmanship. Goods are not guaranteed against faults resulting from normal wear and tear and replacement/repair is entirely at our discrection.